Refund and cancellation eligibility depends on the type of purchase and the current order status.

Before purchasing, please make sure you have entered the correct game account information and that you are certain the item you are purchasing is the one you need.

Because GG Mobile Gamers operates as a third-party marketplace, most UID-based game top-ups are not refundable once an order has been placed. Orders may be sent to our supplier shortly after payment, which is why we provide a 24-hour processing window.

For in-game top-up orders, you can contact the seller through the order chat as soon as possible. The seller may be able to cancel the order if they have seen your message before completing the delivery, but cancellation or a refund is not guaranteed.

Orders with statuses such as Resubmit Information, Verification Timeout, and Awaiting Verification may be eligible for cancellation or a refund.

For the best chance of receiving a refund, contact us through Live Chat as soon as possible so our support team can review your order and determine whether a refund or cancellation is available.