If the voucher you submitted contains VAT-inclusive value, the VAT amount will be deducted from the voucher value.

Please make sure your voucher is VAT-exclusive to ensure the full eligible amount is credited to your GG Mobile Gamers balance.

The amount credited to your balance is based on the value we actually receive from the voucher after any applicable deductions.

Please also note that cents are not credited. Only the whole-dollar amount received from the voucher will be added to your balance.

If you believe there is an issue with the amount credited on our end, please submit a support ticket:

Submit A Ticket

Select “Order Issue,” choose the order number with the issue, and submit an image of the voucher along with details of the issue so our team can review it.